Got Questions? We’ve Got Answers.
Find quick answers to common questions about shipping, delivery, orders, returns, and more. If you need extra help, our support team is always here for you.
ABOUT US
At Our Shop, we believe that furniture is more than just function — it’s a reflection of your lifestyle, your story, and your space. That’s why we design and curate pieces that blend comfort, style, and adaptability.
From flexible sofa sets to thoughtfully crafted home essentials, our mission is to make every corner of your home feel truly yours. With a focus on quality materials, timeless design, and customer satisfaction, we're here to help you create a space you love coming home to.
Why Choose Us
Frequently Asked Questions
Do you offer home delivery?
Yes, we offer doorstep delivery for all our furniture products across most major cities.
How long does delivery take?
Delivery usually takes 5–10 business days, depending on your location and the product availability.
Is there a delivery charge?
We offer free delivery on most orders above a certain value. For smaller orders or remote areas, a nominal delivery fee may apply.
Can I schedule my delivery date?
Yes, in most cases, you can choose a preferred delivery date during checkout or coordinate with our delivery team after your order is confirmed.
Do you offer installation services?
Yes, for items that require assembly, our delivery team will install the product at no extra cost (where available).
Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a tracking link via SMS or email.
What should I do if my furniture arrives damaged?
Please contact us immediately with photos of the damage. We’ll arrange for a replacement or repair as quickly as possible.
Will my furniture fit through my door or stairs?
Before placing an order, please check the product dimensions mentioned on our website and ensure that it can pass through your entryways, staircases, or elevators. If you need help measuring or verifying, our support team is happy to guide you.
My Wishlist
Wishlist is empty.
Compare
Shopping cart